Terms of Service

Northwolf Cleaning Services
Last Updated: 27 May 2026
Location: Texas, United States

These Terms of Service (“Terms”) govern your use of the website, booking system, communications, and cleaning services provided by Northwolf Cleaning Services (“Northwolf,” “Company,” “we,” “us,” or “our”).

By requesting a quote, booking services, signing a proposal, submitting payment, using our website, communicating with us, or allowing us to perform services, you agree to these Terms. These Terms contain important limitations of liability, payment obligations, cancellation rules, and a binding arbitration agreement.

Services Covered

We may provide residential cleaning, commercial cleaning, move-in/move-out cleaning, recurring cleaning, deep cleaning, post-construction light cleaning, and related services as agreed in a quote, proposal, invoice, booking confirmation, or written service description. We only provide the services expressly agreed to in writing. Any service not listed in the quote, proposal, booking confirmation, invoice, or written scope is excluded unless separately approved by us.

Quotes and Estimates

Quotes are estimates unless expressly stated as fixed-price quotes. Quotes may be based on information you provide, including square footage, condition of the property, number of rooms, type of cleaning requested, pets, clutter, stains, special surfaces, access issues, or other relevant details.

We may adjust pricing if:

The actual condition differs from what was represented
The property is larger than stated
Additional rooms, areas, or tasks are requested
Excessive dirt, grime, pet hair, clutter, trash, stains, or buildup is present
Biohazards, pests, mold, hoarding conditions, or unsafe conditions are discovered
Access delays occur
The service takes materially longer than reasonably expected

We will make reasonable efforts to obtain approval before performing work that materially increases the price. If you decline an updated price, we may stop work and charge for work already performed, reserved time, travel, or applicable cancellation/no-access fees.

Customer Responsibilities

You agree to:

Provide safe and lawful access to the property
Provide accurate information about the property and requested services
Secure pets before our arrival
Remove or identify fragile, valuable, irreplaceable, sentimental, or high-value items
Identify surfaces requiring special care
Notify us of damaged, loose, unstable, or improperly installed fixtures
Provide running water, electricity, lighting, HVAC, and reasonable working conditions
Remove clutter that prevents cleaning unless decluttering is part of the agreed scope
Disclose pests, mold, biohazards, bodily fluids, hazardous materials, weapons, illegalsubstances, or unsafe conditions before service
Ensure we are legally authorized to enter the property
Provide parking or reimburse parking costs if required
Review the service promptly after completion

You are responsible for any delay, inability to perform, extra labor, safety issue, or loss caused by inaccurate information or failure to meet these responsibilities.

Access to Property

You must provide access at the scheduled time. If we cannot access the property within a reasonable time, we may treat the appointment as a late cancellation or no-access appointment. No-access fees may include some or all of the scheduled service price, reserved labor, travel time, administrative costs, parking, or other reasonable charges.

If you provide keys, codes, lockbox access, gate codes, or other access instructions, you authorize us and our workers to use them for the scheduled services.

Arrival Windows and Scheduling

Arrival and completion times are estimates. Cleaning work may be affected by traffic, prior appointments, weather, staffing, property condition, access delays, safety issues, or other circumstances. We may reschedule services when reasonably necessary. We are not liable for ordinary scheduling delays, arrival-window changes, or delays caused by events outside our reasonable control.

Workers, Contractors, and Subcontractors

You are hiring Northwolf Cleaning Services, not any individual cleaner. We may use employees, independent contractors, subcontractors, vendors, or third-party service providers to perform or support services. We reserve the right to assign, replace, or reassign workers at our discretion. You may not directly hire, solicit, contract with, or attempt to bypass Northwolf by hiring any worker introduced to you through Northwolf for cleaning or related services during the term of service and for twelve months after your last service date. If you violate this section, you agree to pay Northwolf a reasonable placement fee of $1,500, or the maximum amount permitted by law, whichever is less, in addition to other available remedies.

Service Limitations and Excluded Work

Unless expressly agreed in writing, we do not perform:

Cleaning above what can be safely reached with a two-step or three-step ladder
Exterior window washing above ground level
Biohazard cleanup
Human or animal waste cleanup
Blood, bodily fluid, or hazardous material cleanup
Mold remediation
Pest infestation cleaning
Hoarding cleanup
Heavy lifting
Moving large furniture or appliances
Fire, smoke, or flood restoration
Cleaning involving illegal substances
Specialized restoration of stone, wood, antiques, art, electronics, or delicate surfaces
Work requiring a licensed trade professional
Any task we reasonably determine is unsafe, unlawful, unsanitary, or outside our scope

We may refuse, stop, or reschedule service if we encounter unsafe conditions, harassment, threats, weapons, aggressive pets, pests, mold, hazardous substances, illegal activity, or other conditions that place our workers or business at risk.

Pets

You are responsible for securing pets before and during service. We are not responsible for pets that escape, become ill, are injured, ingest cleaning products, or react to workers unless caused by our gross negligence or willful misconduct. If a pet creates an unsafe or disruptive condition, we may stop work and charge for the appointment.

Fragile Items, Valuables, and Pre-Existing Conditions

You must remove or identify fragile, valuable, sentimental, irreplaceable, unstable, or high-value items before service.

We are not responsible for damage caused by:

Normal wear and tear
Pre-existing damage
Improper installation
Loose fixtures
Unstable shelves or blinds
Defective surfaces
Items not disclosed as fragile or requiring special care
Manufacturer defects
Surfaces that react poorly to ordinary cleaning products
Deteriorated caulking, grout, paint, sealant, stone, wood, or finishes

We may decline to clean certain items or surfaces if we believe cleaning may cause damage.

Cleaning Products and Customer-Provided Products

We may use professional or commercially available cleaning products. If you request that we use your products, you are responsible for ensuring they are safe and appropriate for the surfaces being cleaned. We are not responsible for damage, discoloration, odors, residue, allergic reactions, or reduced cleaning quality caused by customer-provided products unless caused by our gross negligence or willful misconduct.

Satisfaction Policy

If you are dissatisfied with an area we cleaned, you must notify us in writing within 24 hours after service completion and provide reasonable detail and photos when applicable. Our sole satisfaction remedy, when applicable, is a reasonable re-clean of the specific area at issue. We must be given reasonable access to inspect and correct the issue.

No re-clean, credit, or refund is available if:

You do not notify us within 24 hours
You do not provide access for correction
The issue relates to excluded work
The issue is caused by pre-existing conditions
The issue is caused by clutter, access limitations, utilities, pets, or customer-provided products
The area has been altered, used, occupied, or cleaned by someone else after our Service

Property Damage Claims

Any claim for property damage must be reported in writing within 24 hours after service Completion.

Your notice must include:

Description of the alleged damage
Photos or videos
Location of the item or area
Approximate value
Whether the item had prior damage
Any supporting receipts, repair estimates, or documentation

We must be given a reasonable opportunity to inspect the alleged damage before repair, replacement, disposal, or alteration. Failure to timely report damage or preserve the item may limit or waive your claim to the maximum extent permitted by law.

Photos and Documentation

We may take photos or videos for quality control, training, insurance, dispute resolution, before-and-after documentation, or operational purposes. We will not intentionally publish photos that identify customers, minors, personal documents, security systems, valuables, or the interior of a private residence without permission. Before-and-after photos may be used for marketing only if they do not reasonably identify the customer or private residence, or if permission is obtained.

Payment Terms

Payment is due as stated in the quote, invoice, booking confirmation, or recurring service Agreement. Unless otherwise stated, payment is due upon completion of service. You authorize us or our payment processor to charge your selected payment method for:

Booked services
Recurring services
Approved add-ons
Deposits
Cancellation fees
No-access fees
Late fees
Returned payment fees
Taxes or applicable charges
Other amounts owed under these Terms

You represent that you are authorized to use any payment method you provide.

Deposits

We may require a deposit to reserve an appointment. Deposits are applied toward the total service price unless otherwise stated. Deposits may be non-refundable if you cancel late, fail to provide access, misrepresent the scope, or otherwise prevent us from performing the scheduled service.

Recurring Services

If you enroll in recurring services, you authorize us to charge your payment method according to the recurring schedule and price agreed at booking. Recurring services continue until cancelled by you or terminated by us. You must provide at least 48 hours notice to cancel or reschedule a recurring appointment. Late cancellations may be charged a cancellation fee up to the full scheduled service price. We may change recurring service pricing by giving reasonable advance notice. Continued use of recurring services after notice means you accept the updated pricing.

Cancellations, Rescheduling, and No-Access Fees

You must cancel or reschedule at least 48 hours before the scheduled appointment.

Late cancellations, same-day cancellations, lockouts, no-access appointments, or appointments where we cannot safely perform work may be charged up to the full scheduled service price. We may waive or reduce fees at our discretion, but doing so does not waive our right to enforce these Terms later.

Refunds and Credits

Except where required by law, payments are non-refundable once services are performed. Our primary remedy for dissatisfaction is re-cleaning the specific area at issue under the Satisfaction Policy. Any refund, credit, discount, or re-clean is discretionary unless expressly required by law or agreed in writing.

Late Payments and Collections

Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by Texas law. You are responsible for reasonable costs of collection, including collection agency fees, court costs, arbitration costs, and reasonable attorney’s fees, to the extent permitted by law. Returned payments, failed payments, or chargebacks may result in administrative fees, suspension of services, cancellation of recurring services, or referral to collections.

Chargebacks and Payment Disputes

If you believe a charge is incorrect, you agree to contact us first so we can attempt to resolve the issue. Improper chargebacks may be treated as nonpayment. We may recover the original amount owed, reasonable administrative costs, payment processor fees, collection costs, and attorney’s fees to the extent permitted by law. Nothing in this section limits any rights you may have under applicable payment-card rules or consumer protection laws.

Reviews and Customer Feedback

We welcome honest reviews and feedback. Nothing in these Terms prohibits you from posting a truthful review or communicating your honest opinion about our services. If you are dissatisfied, we ask that you contact us first so we have an opportunity to address the issue. However, this request does not waive your legal rights. You agree not to knowingly publish false statements of fact, defamatory statements, fake reviews, impersonations, or reviews based on services you did not actually receive

Marketing, SMS, Email, and Calls

By submitting your contact information, you authorize us to contact you regarding your inquiry, quote, appointment, service, payment, or account. If you separately consent to marketing communications, you agree that we may send promotional emails, calls, or text messages using manual or automated technology where legally permitted. Consent to marketing communications is not required to purchase services. You may opt out of marketing texts by replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE. You may opt out of marketing emails by using the unsubscribe link.

Website Use

You may use our website only for lawful purposes.

You may not:

Interfere with website security
Scrape, copy, or misuse website content
Submit false information
Attempt unauthorized access
Use our website to send spam
Reverse engineer, copy, or exploit our digital assets
Interfere with our lead funnels, ads, forms, booking systems, or automation tools

We may restrict or terminate access to our website or systems at any time.

Intellectual Property

All website content, branding, logos, text, designs, photos, videos, service descriptions, forms, funnels, ads, workflows, automations, and other materials are owned by or licensed to Northwolf. You may not copy, reproduce, distribute, modify, display, sell, use, or create derivative works from our intellectual property without written permission.

AI and Automation

We may use AI-assisted tools, chatbots, automated SMS, scheduling systems, CRM tools, or similar technology to assist with quotes, scheduling, customer communication, lead management, and support. Automated responses are for convenience and may not reflect final pricing, availability, or service approval. Final service terms are controlled by these Terms and the written quote, invoice, or booking confirmation.

No Guarantee of Results

We use reasonable efforts to provide professional cleaning services. However, results may vary depending on property condition, age, wear, stains, surface type, prior maintenance, buildup, materials, and other factors. We do not guarantee removal of all stains, odors, mold, mineral deposits, pet hair, grease, grime, residue, discoloration, or damage.

Disclaimer of Warranties

Except as expressly stated in these Terms, services are provided without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. Some rights may not be waived under Texas law. Nothing in these Terms limits non-waivable consumer rights.

Limitation of Liability

To the maximum extent permitted by law, Northwolf and its owners, managers, employees, contractors, subcontractors, agents, vendors, and representatives will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages. To the maximum extent permitted by law, our total liability for any claim arising from or related to services will not exceed the amount you paid for the specific service giving rise to the claim. This limitation does not apply where prohibited by law or to liability that cannot legally be limited.

Indemnification

You agree to defend, indemnify, and hold harmless Northwolf and its owners, managers, employees, contractors, subcontractors, agents, vendors, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from:

Your breach of these Terms
Your failure to provide safe access
Your failure to disclose hazards
Your instructions or customer-provided products
Your property conditions
Your pets
Your misuse of our website or services
Your violation of law
Claims by third parties related to your property or instructions

Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, power outages, labor shortages, illness, accidents, traffic, government orders, supply shortages, acts of God, emergencies, civil unrest, pandemics, utility failures, or safety threats.

Compliance with Law

We will make reasonable efforts to comply with applicable federal, state, and local laws. You are responsible for ensuring your requested services, property access, and instructions are lawful.

Texas DTPA and Consumer Rights

Nothing in these Terms is intended to waive rights that cannot be waived under the Texas Deceptive Trade Practices Act or other applicable consumer protection laws. However, to the maximum extent permitted by law, you agree that contractual remedies, notice-and-cure procedures, limitation-of-liability provisions, and arbitration provisions will apply to disputes between you and Northwolf.

Informal Dispute Resolution

Before filing arbitration or a lawsuit, the complaining party must provide written notice describing the dispute, requested relief, and supporting documentation. The parties will make a good-faith effort to resolve the dispute informally for 30 days after written notice is received. This section does not prevent either party from seeking emergency injunctive relief where legally appropriate.

Binding Arbitration

Except for disputes that qualify for small claims court, nonpayment collections, intellectual property misuse, or requests for emergency injunctive relief, any dispute arising out of or relating to these Terms, our website, communications, payments, or services will be resolved by binding individual arbitration. The arbitration will be administered by the American Arbitration Association or another mutually agreed arbitration provider under applicable consumer or commercial arbitration rules. The arbitration will take place in Tarrant, Texas, unless the parties agree to remote arbitration or another location. The arbitrator may award damages or relief only to the individual party seeking relief and only to the extent necessary to resolve that individual claim.

Class Action and Jury Trial Waiver

To the maximum extent permitted by law, you and Northwolf agree that disputes will be brought only on an individual basis. You and Northwolf waive the right to participate in a class action, class arbitration, collective action, representative action, private attorney general action, or consolidated proceeding. You and Northwolf also waive the right to a jury trial to the maximum extent permitted by law.

Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. For any dispute not subject to arbitration, venue will be in the state or federal courts located in Tarrant, Texas, unless another venue is required by law.

Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised “Last Updated” date. For existing recurring customers, material changes may be provided by email, text, invoice notice, or website notice. Continued use of services after notice means you accept the updated Terms.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable, if legally permitted.

Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a business sale, merger, restructuring, transfer of assets, or change in ownership.

Entire Agreement

These Terms, together with any quote, invoice, proposal, booking confirmation, recurring service agreement, privacy policy, and written service scope, form the entire agreement between you and Northwolf regarding the services. If there is a conflict, the written quote or service agreement controls pricing and scope, while these Terms control legal terms unless expressly modified in writing

Contact

Northwolf Cleaning Services
Email: info@northwolfcleaningservices.com
Phone: (817) 993-6834