Privacy Policy

Northwolf Cleaning Services
Last Updated: May 27, 2026
Location: Texas, United States

Northwolf Cleaning Services (“Northwolf,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quote, book services, communicate with us, receive SMS or email communications, interact with our online forms, or use our residential or commercial cleaning services.

This Privacy Policy applies to our website, online booking forms, customer communications, advertisements, SMS systems, email systems, payment processing tools, customer relationship management tools, and related business operations.

1. Information We Collect

A. Information You Provide to Us

This may include:

Name
Phone number
Email address
Service address
Billing address
Property access instructions
Cleaning preferences
Pet information
Gate codes, lockbox codes, or other access details you choose to provide
Photos or videos you submit
Messages, emails, quote requests, booking details, or customer service communications
Payment-related information processed through third-party payment providers

B. Information Collected Automatically

When you visit our website or interact with our digital platforms, we may collect:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website
Approximate location based on IP address
Cookie identifiers
Advertising or analytics identifiers
Website interaction data

C. Information from Third Parties

We may receive information from:

Online booking platforms
Payment processors
Advertising platforms such as Google, Meta/Facebook, Instagram, or similar platforms
Website analytics providers
CRM, automation, or lead-management providers
Referral partners
Publicly available sources
Review platforms or social media platforms

2. How We Use Information

We use personal information to:

Respond to quote requests
Schedule and provide cleaning services
Confirm appointments
Send appointment reminders
Process payments
Communicate about service issues, cancellations, rescheduling, or customer support
Maintain customer records
Improve our website and services
Personalize advertising or marketing
Send promotional emails or text messages when legally permitted
Prevent fraud, abuse, or unauthorized access
Protect our legal rights
Comply with applicable law
Resolve disputes
Enforce our Terms of Service

3. SMS, Phone, and Email Communications

By providing your phone number or email address, you authorize us to contact you regarding your inquiry, quote, booking, service, payment, or account.

Transactional Communications

We may send non-marketing communications related to:

Appointment confirmations
Appointment reminders
Service updates
Arrival windows
Billing notices
Customer service follow-ups
Access issues
Safety concerns
Scheduling changes

Marketing Communications

We may send promotional emails or text messages only where legally permitted and, when required, with your consent. Message frequency may vary. Message and data rates may apply. Consent to marketing texts is not required to purchase services.

You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of text messages by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT, or by contacting us directly. We will make reasonable efforts to honor opt-out requests as required by law.

Opting out of marketing communications may not stop transactional or service-related messages.

4. AI, Automation, and Chat Tools

We may use AI-assisted tools, automated chat, SMS automation, call-routing tools, or customer-service software to help respond to inquiries, collect booking information, qualify service requests, schedule appointments, or improve customer support.

AI or automation may assist with communications, but it does not replace your responsibility to review quotes, service details, pricing, appointment times, and policies before booking.

Do not submit sensitive personal information through chat, SMS, or website forms unless necessary for the requested service.

5. Cookies, Tracking, and Advertising

We may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to:

Operate our website
Remember preferences
Measure website traffic
Understand customer behavior
Improve marketing campaigns
Retarget website visitors through advertising platforms
Measure ad performance

These tools may be provided by third parties such as Google, Meta, website hosting providers, CRM platforms, or analytics providers.

You may control cookies through your browser settings. Disabling cookies may limit website functionality.

6. How We Share Information

We do not sell personal information in the traditional sense of exchanging it for money. However, certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or “sale” under some privacy laws.

We may share information with:

Payment processors
Scheduling platforms
CRM providers
SMS/email communication providers
Website hosting providers
Analytics providers
Advertising platforms
Contractors, subcontractors, employees, or service providers helping us perform cleaning services
Insurance providers, attorneys, accountants, or professional advisors
Law enforcement, regulators, courts, or government authorities when required or appropriate
A successor business in the event of a merger, sale, acquisition, restructuring, or transfer of assets

We require service providers to use information only as necessary to perform services for us or as otherwise permitted by law.

7. Payment Information

Payments may be processed by third-party payment processors. We do not intend to store full credit card numbers on our own servers. Payment processors may collect, store, and process payment information according to their own privacy policies and security standards.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, payment system, email system, SMS system, or electronic storage method is completely secure.

You are responsible for safeguarding any access codes, lockbox codes, gate codes, passwords, or other access instructions you provide to us.

Please do not send sensitive information by unsecured email or text message.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide services
Maintain business records
Resolve disputes
Collect payments
Comply with tax, accounting, legal, insurance, and regulatory obligations
Enforce agreements
Improve operations and marketing

We may retain certain records after you stop using our services where required or permitted by law.

10. Texas Privacy Rights

Texas residents may have rights under applicable privacy laws, including the Texas Data Privacy and Security Act, depending on the nature of the data and whether legal thresholds apply.

Subject to applicable law and verification, Texas residents may request to:

Confirm whether we process personal data
Access personal data
Correct inaccuracies
Delete personal data
Obtain a copy of personal data in a portable format
Opt out of targeted advertising, sale of personal data, or certain profiling activities

To submit a privacy request, contact us:

Email: info@northwolfcleaningservices.com
Phone: (817) 993-6834

We may need to verify your identity before processing a request. If we deny your request, you may appeal by replying to our decision notice or contacting us with the subject line “Privacy Appeal.”

11. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

If we learn that we collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

12. Photos, Videos, and Service Documentation

We may take before-and-after photos or service-related photos for quality control, damage documentation, training, insurance, dispute resolution, or operational purposes.

We will not intentionally publish photos that clearly identify the inside of a private residence, customers, minors, personal documents, valuables, security systems, or sensitive information without permission. Marketing use of photos will be handled in accordance with our Terms of Service and applicable law.

13. Reviews and Testimonials

We may display customer reviews or testimonials where legally permitted. We do not knowingly publish fake reviews or testimonials.

We may edit testimonials for length, grammar, or clarity, but we will not materially change the meaning. Any incentive offered for a review will be disclosed where required by law.

14. Third-Party Websites

Our website, ads, emails, or messages may link to third-party websites. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

15. Accessibility

We strive to make our website reasonably accessible. If you have difficulty accessing any part of our website or need assistance, please contact us at info@northwolfcleaningservices.com.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date.

Your continued use of our website or services after changes are posted means you acknowledge the updated policy.

17. Contact Us

Northwolf Cleaning Services
Email: info@northwolfcleaningservices.com
Phone: (817) 993-6834